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Frequently Asked Questions

If I buy a program, can I watch the video multiple times?

Yes, with most videos. On the purchase page of most videos it says: “Buy this video once. Watch it unlimited times.” When you buy such a program, the video will appear in your account and you can watch it later as many times as you want.

I don’t see the video in my account.

There might be a couple reasons you don’t see the video you purchased in your account:

A) It may take a few minutes for the payment to process before the new program will become available in your account. Please try again in a few minutes.

B) When you purchase a program, it will be associated with the email account that you used at checkout. If you log in using a different email address, you will be unable to see the video there. You must log in with the email you used at checkout to see it.

Do I have to create an account before buying the video?

You don’t have to have an account before buying the video. When you make a payment, you will be asked to enter your email address. An account will automatically be created and login information will be sent to that email.

I didn’t receive a video password.

You don’t need a password to watch. Once you make a purchase, you will receive a confirmation email. You can then log in to your account, where images of your purchased videos will be displayed. Just click on the video image and enjoy.

If you still have any other questions, please Contact Us